Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the Metroun website, products and services.

Please read them carefully before using our website, creating an account, purchasing a subscription or using any Metroun service.

1. About Metroun

Metroun Ltd (“Metroun”, “we”, “us” or “our”) is a company registered in England and Wales.

Company number: 12542726
Registered office: 124 City Road, London, EC1V 2NX
Email: support@metroun.co.uk
Telephone: +44 20 3488 7820

Metroun is regulated by the Royal Institution of Chartered Surveyors (RICS).

2. What these Terms cover

These Terms apply to your use of:

• metroun.co.uk;
• Metroun Learning;
• online courses and CPD resources;
• RICS APC counselling;
• the QS Dictionary;
• construction calculators;
• QS Tools;
• downloadable templates and digital products;
• RICS Route Finder;
• AI-assisted features, where available;
• subscriptions and team licences;
• the Metroun online store; and
• other digital products and services made available through Metroun.

Our Quantity Surveying, commercial management, contract management and related consultancy services for businesses are also referenced in these Terms, but the detailed terms of a consultancy engagement will normally be contained in a separate quotation, proposal, appointment, purchase order or other written agreement.

Where there is a conflict between these Terms and a specifically agreed consultancy document, the specifically agreed consultancy document will take precedence in relation to that engagement.

Our Privacy Policy and Complaints Handling Procedure should be read alongside these Terms.

3. Consumers and business customers

Some Metroun services are purchased by individuals for personal professional development, while others are purchased by businesses.

A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession for the purposes of applicable consumer legislation.

A business customer is anyone purchasing or using our services wholly or mainly for business or professional purposes, including an organisation purchasing services or licences for its employees.

Certain rights described in these Terms apply only to consumers.

Nothing in these Terms affects any rights that a consumer cannot lawfully waive or exclude.

4. Creating an account

You may need to create an account to access certain Metroun services.

You must:

• provide accurate and current information;
• keep your login details secure;
• not share your personal account with another person unless the relevant plan expressly permits multiple users;
• notify us if you believe your account has been accessed without permission; and
• be responsible for activity carried out through your account where caused by your failure to keep your credentials secure.

We may require you to reset your password or take other reasonable security measures where we believe an account may have been compromised.

Individual subscriptions are intended for one named user unless otherwise stated.

5. Age requirements

You must normally be at least 18 years old to purchase paid Metroun services.

Where someone under 18 accesses free educational content, they should do so with the permission and supervision of a parent, guardian, employer or educational institution where appropriate.

6. Acceptable use

You must not:

• use the website or services unlawfully;
• attempt to gain unauthorised access to accounts, systems or data;
• interfere with the security or operation of the website;
• introduce viruses, malware or harmful code;
• scrape, harvest or systematically extract our content without permission;
• bypass subscription, access or security controls;
• copy or redistribute paid content except where expressly permitted;
• share login credentials to avoid purchasing additional licences;
• use our content to create or operate a competing training, template, software or content service;
• use automated systems to reproduce substantial parts of our website or databases; or
• use the website in a way that infringes another person’s rights.

We may suspend or restrict access where we reasonably believe these Terms have been breached.

7. Metroun Learning

Metroun Learning provides educational content designed primarily for Quantity Surveyors and other construction professionals.

Depending on your subscription, this may include:

• online courses;
• structured CPD;
• quizzes;
• certificates;
• learning records;
• templates;
• calculators;
• QS Dictionary access;
• QS Tools; and
• other resources added from time to time.

The exact features included in your subscription are those displayed when you purchase the plan.

We may add, update, replace or remove individual courses, lessons, templates or other resources as the platform develops.

We will not materially reduce the overall substance of a paid subscription during a prepaid subscription period without reasonable justification.

8. CPD and certificates

Where a course is described as structured or formal CPD, Metroun will provide an appropriate record or certificate of completion where the applicable course requirements have been satisfied.

You remain responsible for:

• ensuring that a course meets the requirements of your professional body;
• accurately recording your own CPD where required;
• complying with your professional body’s rules; and
• retaining any records you may require.

A certificate confirms completion of the relevant Metroun course. It does not constitute a professional qualification, licence to practise or guarantee of competence.

9. RICS APC counselling

Metroun may provide one-to-one APC counselling and related support from appropriately qualified professionals.

Depending on the plan purchased, this may include:

• scheduled counselling sessions;
• review of submissions;
• competency guidance;
• feedback on APC documentation;
• mock interviews;
• written feedback;
• access to Metroun Learning; and
• other APC preparation support.

The specific package purchased and any limits on sessions, reviews or other services will be as described at the time of purchase.

Counselling sessions are subject to reasonable availability.

You are responsible for providing accurate information and submitting documents in sufficient time for them to be reviewed.

No guarantee of chartership

Metroun cannot guarantee that you will pass your RICS APC assessment or achieve chartered status.

Final assessment decisions are made independently by RICS.

Our counsellors provide professional guidance and support, but the candidate remains responsible for their submission, experience, preparation and compliance with RICS requirements.

10. Consultancy services

Metroun provides Quantity Surveying, commercial management, contract management and related consultancy services to businesses.

Services may include, among other things:

• estimating and cost planning;
• measurement and take-offs;
• procurement and tendering;
• NEC, JCT and bespoke contract support;
• contract administration;
• commercial assurance;
• payment and valuation reviews;
• compensation event and variation management;
• entitlement analysis;
• dispute support;
• final account services; and
• other commercial construction services.

Every consultancy engagement will normally begin with a written proposal, quotation or similar document setting out matters such as:

• scope;
• deliverables;
• personnel;
• programme;
• fees;
• payment terms;
• assumptions;
• exclusions; and
• any project-specific terms.

No website description is intended to override the terms of an agreed consultancy appointment.

Where consultancy services involve professional advice, the scope and liability applicable to that advice will be governed by the relevant consultancy agreement.

11. Contract management systems

Where Metroun provides a contract management system, SharePoint solution, Power BI reporting system or similar digital implementation for a business client, the precise scope will be set out in the applicable proposal or agreement.

Where a system is delivered within the client’s own Microsoft 365 environment, the client’s data remains within that environment subject to Microsoft’s services and the client’s own configuration.

Metroun does not guarantee uninterrupted availability of third-party services such as Microsoft 365.

12. QS Tools

Metroun’s QS Tools are designed to help construction professionals create and manage contract records.

Examples may include:

• early warning notices;
• early warning registers;
• meeting minutes;
• action registers;
• decision registers; and
• other construction or commercial records.

Where a QS Tool states that it operates locally in your browser, information entered into or uploaded to that tool is processed locally and is not uploaded to or stored on Metroun’s servers.

You are responsible for reviewing every document before issuing or relying upon it.

Metroun does not warrant that a document produced by a tool:

• satisfies the requirements of a particular contract;
• constitutes a valid contractual notice;
• has been issued within a contractual time limit;
• reflects the amendments made to your particular contract; or
• is appropriate for a particular project.

Construction contracts vary significantly and can be amended from their standard forms. You should therefore apply professional judgement and review your specific contract before issuing any document.

13. Construction calculators and other tools

Calculators, conversion tools and similar features are provided to assist with common construction calculations.

Results may depend on:

• user inputs;
• assumptions;
• rounding;
• material properties;
• waste factors;
• local standards; and
• project-specific conditions.

You must verify results before relying on them for procurement, design, valuation, construction or commercial decisions.

Calculators are not a substitute for professional engineering, design, surveying or other specialist advice where such advice is required.

14. RICS Route Finder

The RICS Route Finder provides general guidance based on the information selected by the user and published qualification criteria.

It does not determine your eligibility for RICS membership or guarantee that RICS will accept a particular route.

You should verify your individual circumstances with RICS or an appropriately qualified adviser before relying on the result.

15. AI-assisted features

Where Metroun provides AI-assisted tools or functionality, outputs may be generated using artificial intelligence systems.

AI-generated content can contain mistakes, omissions or outdated information.

You must independently check material information before relying on an AI-generated response, particularly where it relates to:

• contracts;
• legislation;
• payment;
• notices;
• disputes;
• professional standards;
• calculations; or
• commercially significant decisions.

AI-generated information does not constitute legal advice and should not replace advice from an appropriately qualified professional.

16. Templates and digital downloads

Metroun provides construction and commercial templates through subscriptions and individual purchases.

Unless otherwise stated, purchasing or accessing a template gives you a non-exclusive, non-transferable licence to use and modify that template for your own personal professional use or within the purchasing organisation.

You may use completed or adapted templates on your own projects.

You may not:

• resell the original template;
• offer the template for download to third parties;
• publish substantially unchanged copies;
• sublicense the template;
• include it in another commercial template library;
• claim authorship of the original Metroun template; or
• use it to create a competing product or service.

Metroun retains ownership of the underlying template design and intellectual property.

Lifetime Template Licences

Where a product is sold as a Lifetime Template Licence, “lifetime” means that the licence itself does not expire.

It does not mean that:

• Metroun must operate the website indefinitely;
• every future Metroun template is automatically included unless stated;
• a particular file format will remain supported indefinitely; or
• updates will necessarily be provided forever.

The exact products included are those described at the time of purchase.

17. Prices

Prices are displayed on the relevant product, pricing or checkout page.

The price presented to you and accepted by you at checkout will apply to that purchase.

Unless otherwise stated, prices include applicable UK VAT where required.

For consultancy and business services, prices and VAT treatment will be stated in the relevant quotation or proposal.

We may change our prices from time to time.

A price change will not retrospectively alter a subscription period that has already been paid for.

18. Payments

Payments may be processed through providers including:

• credit or debit card processors;
• PayPal;
• Google Pay;
• app stores; or
• other payment providers made available at checkout.

Third-party payment services may have their own terms and privacy policies.

Where a payment fails, expires, is declined or is reversed, we may suspend access until payment has been successfully made.

Consultancy invoices are payable in accordance with the payment terms stated in the relevant proposal, appointment or invoice.

19. Subscriptions and automatic renewal

Where a plan is sold as a recurring subscription, this will be made clear before purchase.

Unless stated otherwise at checkout:

• monthly subscriptions renew each month; and
• annual subscriptions renew each year.

The applicable subscription fee will be charged using the payment method associated with your account.

You may cancel a recurring subscription before the next renewal.

Cancellation prevents the next renewal payment but does not normally terminate access immediately. You will usually continue to have access until the end of the subscription period already paid for.

Removing the Metroun app, ceasing to use the service or deleting an account does not necessarily cancel a subscription administered through a third-party provider.

Where you subscribed through an app store or another external provider, cancellation may need to be completed through that provider.

If we change the renewal price of an existing subscription, we will give reasonable notice before the new price is charged where required.

20. Cancellation rights for consumers

Nothing in these Terms removes any statutory cancellation rights available to consumers.

If you are a UK consumer entering into a qualifying contract online, you will generally have a 14-day cancellation period, subject to the applicable law and the type of product or service purchased.

Digital content

Where you request immediate access to digital content during the cancellation period, we may ask you expressly to consent to supply beginning immediately and acknowledge that your statutory right to cancel may be lost once supply begins.

This can apply to downloadable templates, digital resources and other digital content.

Services

Where you expressly request that a service starts during the statutory cancellation period and subsequently exercise a valid right to cancel, you may be required to pay a proportionate amount for services already provided, where permitted by law.

Nothing in these Terms affects any statutory remedy available where digital content or services are faulty, misdescribed or otherwise fail to comply with applicable consumer law.

21. Refunds

Outside any statutory cancellation or refund rights, payments for subscription periods already started are not normally refundable merely because you decide not to use the service.

Cancelling a recurring subscription normally stops the next renewal rather than generating a refund for the current subscription period.

We may nevertheless provide a refund or credit at our discretion where appropriate.

Where a purchase was made through Apple, Google or another external platform, refunds may need to be requested directly from that platform and will also be subject to its applicable terms.

Nothing in this section limits any refund or remedy you are legally entitled to.

22. Availability of the website

We aim to keep Metroun services available and functioning properly but cannot guarantee uninterrupted or error-free availability.

We may temporarily restrict access for:

• maintenance;
• updates;
• security;
• technical problems;
• circumstances outside our reasonable control; or
• changes to third-party infrastructure.

We will take reasonable steps to minimise disruption to paid services.

23. Educational and general website content

Articles, videos, courses, dictionary entries, calculators, templates, AI outputs, tools and other general website material are provided primarily for educational and informational purposes.

They are not a substitute for project-specific:

• legal advice;
• engineering advice;
• tax advice;
• financial advice;
• health and safety advice; or
• other regulated professional advice.

This does not mean that professional consultancy advice specifically provided by Metroun under a consultancy engagement is merely educational content. Such advice is governed by the relevant professional engagement.

24. Intellectual property

Unless otherwise stated, Metroun or its licensors own all intellectual property rights in:

• website content;
• courses;
• videos;
• written learning material;
• graphics;
• branding;
• databases;
• calculators;
• software;
• QS Tools;
• templates;
• documents;
• downloadable resources; and
• other Metroun materials.

Your purchase gives you a right to use the relevant service or content. It does not transfer ownership of our intellectual property to you.

You may not reproduce, distribute, commercially exploit or make substantial portions of Metroun content available to others unless expressly permitted by these Terms or agreed by us in writing.

25. Your information and materials

You retain ownership of documents, information and other materials that belong to you and which you provide to Metroun.

You are responsible for ensuring that you have the right to provide information or documents to us.

Where necessary to provide a service, you give Metroun permission to use the information supplied for that purpose.

Project-specific confidentiality obligations relating to consultancy work may also be contained in the relevant consultancy agreement.

26. Privacy

We process personal information in accordance with our Privacy Policy.

The Privacy Policy explains:

• what information we collect;
• how we use it;
• our lawful bases for processing;
• who we may share information with;
• how long information is retained; and
• your data protection rights.

Use of the website does not itself mean that you consent to every form of personal data processing. We rely on the appropriate lawful basis for each processing activity as explained in the Privacy Policy.

27. Third-party websites and services

The website may link to or integrate with third-party services.

Examples may include:

• payment providers;
• Calendly;
• Google services;
• Microsoft;
• RICS;
• app stores; and
• other external platforms.

We are not responsible for the content, availability or practices of third-party services that we do not control.

Use of those services may also be subject to the provider’s own terms.

28. Suspension and termination

We may suspend or terminate access where:

• payment remains outstanding;
• you seriously or repeatedly breach these Terms;
• an account is being shared contrary to its licence;
• your use threatens the security of our systems;
• you engage in fraudulent or unlawful activity; or
• we are legally required to do so.

Where reasonable, we will give you an opportunity to remedy a breach before terminating a paid service.

Termination will not affect rights or obligations that arose before termination.

29. Our liability

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.

In particular, nothing excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot legally be excluded or restricted.

Consumers

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for business losses suffered by a consumer where the relevant product or service was purchased wholly for personal purposes.

Your statutory consumer rights are unaffected.

Business customers

For business customers using our website, Learning platform, digital tools, templates or other non-consultancy services, Metroun will not, to the fullest extent permitted by law, be liable for:

• indirect or consequential loss;
• loss of profit;
• loss of revenue;
• loss of anticipated savings;
• loss of business;
• loss of opportunity; or
• loss or corruption of data,

except where such liability cannot lawfully be excluded.

Subject to the exclusions above, our aggregate liability arising from a paid non-consultancy digital service will not normally exceed the total amount paid to Metroun for the affected service during the 12 months preceding the event giving rise to the claim.

Consultancy services

Liability relating to professional Quantity Surveying or consultancy services will be governed by the applicable consultancy proposal, appointment or engagement agreement, including any agreed liability cap and professional indemnity arrangements.

The limitations applicable to ordinary educational website content should not be interpreted as replacing any expressly agreed professional obligations under a consultancy engagement.

30. Circumstances outside our control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including:

• failure of internet or telecommunications networks;
• major third-party platform outages;
• cyber incidents not reasonably preventable by us;
• fire;
• flood;
• extreme weather;
• industrial disputes;
• government action;
• war;
• civil disorder;
• epidemic or pandemic; or
• other force majeure events.

This does not affect any rights that cannot legally be excluded.

31. Complaints

If you are unhappy with a Metroun service, please contact us so that we can try to resolve the issue.

Our formal complaints process is set out in our Complaints Handling Procedure.

Stage One complaints should be made to Metroun in accordance with that procedure.

Where a complaint cannot be resolved at Stage One, the Complaints Handling Procedure explains the independent redress process available.

Complaints specifically concerning the handling of personal information are dealt with in accordance with our Privacy Policy and applicable data protection law.

32. Changes to our services

We may update, improve or change our website and services from time to time.

This may include:

• adding or removing courses;
• updating course material;
• replacing templates;
• improving tools;
• changing software;
• changing the presentation of services; or
• introducing new features.

Where a proposed change would materially disadvantage an existing paid subscriber during a prepaid period, we will take reasonable steps to minimise the impact and comply with applicable consumer law.

33. Changes to these Terms

We may update these Terms where reasonably necessary, including because of:

• changes to our services;
• changes to the law;
• new technology;
• security requirements; or
• changes to how Metroun operates.

The latest version will be published on our website with an updated revision date.

Where a material change affects an existing paid contractual relationship, we will provide reasonable notice where required.

34. Transfer of rights

You may not transfer your account, subscription or rights under these Terms to another person without our consent unless applicable law gives you the right to do so.

Metroun may transfer its rights and obligations as part of a restructuring, sale or transfer of the business, provided that this does not materially reduce the rights of a consumer.

35. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

36. No waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.

37. Entire agreement

For website, digital and subscription services, these Terms together with any applicable checkout information, product terms and Privacy Policy form the agreement between you and Metroun relating to that service.

For consultancy services, the relevant written proposal, quotation, appointment or engagement documentation will form part of the agreement and will take precedence where stated.

Nothing in this section limits liability for fraud or fraudulent misrepresentation.

38. Governing law

These Terms are governed by the laws of England and Wales.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over disputes relating to these Terms unless otherwise agreed in writing.

If you are a consumer, you may also have rights to bring proceedings in the part of the United Kingdom in which you live, where applicable law permits.

39. Contact us

If you have any questions about these Terms, please contact: